Reference no: EM132289457

1. Identify the level of listening most people engage in.

a) Marginal listening

b) Routine listening

c) Active listening

d) Evaluative listening

e) Peripheral listening

2. Mildred sells industrial-sized refrigeration units. Her prospective buyer's face looks tense, and his forehead is wrinkled. The buyer is avoiding looking at Mildred's eyes and he has his arms crossed over his chest. Mildred should:

A) ask closed-ended questions.

b) for her intrusion and leave.

c) let the buyer know that she is aware that something is bothering him.

d) assume the buyer has reached the interest stage.

e) continue her presentation with added pressure.

3. Eli is a not-too-successful salesperson who recently attended a seminar on improving listening. As a result of what Eli learned at the seminar, he is actively trying to hear what the prospect is saying. Unfortunately, Eli did not get the whole point of his seminar because he is not making the effort to understand the meaning behind what the prospect actually says. At what level of listening is Eli functioning?

a) Marginal listening

b) Active listening

c) Borderline listening

d) Evaluative listening

e) Peripheral listening

4. Which of the following does not need to be documented?

A. Quotations of another person's actual spoken or written words

B. Paraphrases of another person's spoken or written words

C. Common knowledge

D. Visuals, images, and any kind of electronic media

5. You need to write a report that shows a company's profits by divisions located in regions around the country. You should organize your report by __________.

A. reating sections of the report that represent each geographic region

B. incorporating extensive primary data to assure the reader of your credibility

C. arranging the information chronologically according to the date the profits were generated at each location

D. comparing or contrasting each division