Reference no: EM134034956

Manage Project Quality

This assessment booklet and tool has been designed for students undertaking face to face mode of study to provide information before students take assessments and contains assessment tools to assess the skills and knowledge required from students to be deemed competent in this unit. Students seeking additional support with project management and planning concepts can also refer to relevant academic resources.

This booklet might not be suitable for students taking other modes of study e.g. online or work based.

Please read all the information given to you when you receive this assessment booklet. If you do not understand any part of this booklet, please inform your assessor/trainer.

The assessment booklet contains two (2) parts:

PART 1: Assessments information: This part contains information on assessments for this unit of competency and how assessment will be conducted throughout the unit to achieve the competency. It includes:

Application of the unit of competency.
Purpose of assessment.
Elements, performance evidence and knowledge evidence requirements of the unit.
Conditions, context, required resources and location of the assessment.
Assessment tasks.
Outline of evidence to be collected.
Administration, recording and reporting the requirements including special adjustments, appeals, reasonable adjustments and assessors' intervention.

PART 2: Assessment tasks: This part contains the information to successfully undertake the assessment task. In each assessment task, students will find the following information:

Task instructions.
Role play / Project information.
Information on resources required, where applicable.
Appendix 1 – Assessment resource.

ASSESSMENT TASK 1: KNOWLEDGE TEST

Question 1
Answer the following questions about quality management.

Explain how quality management helps achieve a project's goals.
Explain what quality is in the context of quality management.
Explain what quality-control is.
Explain what quality-assurance is.

Question 2
Answer the following questions about quality standards.

Explain what quality standards are.
Why are quality standards important for organisations?

Question 3

Listed below are quality assurance techniques and tools. Briefly describe how each is used in quality assurance.

Quality assurance techniques – Use of the technique in quality assurance

i. Quality audit

ii. Process analysis

Quality assurance tools – Use of the tool in quality assurance

a. Cause-and-effect diagram

b. Process decision program chart (PDPC)

c. Tree diagram

Question 4

Listed below are quality control techniques and tools. Briefly describe how each is used in quality control.

Quality control techniques – Use of the technique in quality control

i. Statistical sampling

ii. Inspection

Question 5
Answer the following questions about the continuous process improvement model.

What is continuous improvement?
List the four steps of the PDCA cycle used in continuous improvement.

Question 6
Answer the following questions about Lean management and Six Sigma.

Explain what Lean management is.
Explain what Six Sigma is.
Explain what Lean Six Sigma is.
List the eight types of waste in Lean manufacturing.

Students studying Lean principles may also find Lean Synchronization and Quality Control Methods useful for understanding related concepts.

Question 7
Answer the following questions about Total Quality Management (TQM).

Explain what Total Quality Management (TQM) is.
List the eight primary elements of TQM.

Question 8

Listed below are methods used in managing continuous improvement. Briefly describe how each is used in managing continuous improvement.

Methods used in managing continuous improvement – How each is used in managing continuous improvement

i. Process standardisation

ii. Performance monitoring

Question 9

Outline the roles and responsibilities of the following quality management personnel.

Knowledge Test Checklist – This must be completed by the assessor.

After the student has completed the Knowledge Questions, the assessor is required to complete the checklist provided below.

Questions – Was the student's response satisfactory?
Assessor to tick the correct option (Yes/No).

Answer the following questions about quality management.
Explain how quality management helps achieve a project's goals.
Explain what quality is in the context of quality management.
Explain what quality-control is.
Explain what quality-assurance is.

Answer the following questions about quality standards.
Explain what quality standards are.
Why are quality standards important for organisations?

Listed below are quality assurance techniques and tools. Briefly describe how each is used in quality assurance.

Listed below are quality control techniques and tools. Briefly describe how each is used in quality control.

Answer the following questions about the continuous process improvement model.
What is continuous improvement?
List the four steps of the PDCA cycle used in continuous improvement.

Answer the following questions about Lean management and Six Sigma.
Explain what Lean management is.
Explain what Six Sigma is.
Explain what Lean Six Sigma is.
List the eight types of waste in Lean manufacturing.

Answer the following questions about Total Quality Management (TQM).
Explain what Total Quality Management (TQM) is.
List the eight primary elements of TQM.

Listed below are methods used in managing continuous improvement. Briefly describe how each is used in managing continuous improvement.

Outline the roles and responsibilities of the following quality management personnel.

ASSESSMENT TASK 2: PROJECT AND CASE STUDY

You will have access to:

A simulated workplace environment.
Computers with access to the internet and MS Office Applications, including MS Word, Adobe Acrobat Reader and a working web browser.
ASLI learner's resource for the unit BSBPMG532 Manage project quality.
Learner's notes.
Simulated Company Profile and Project task. (Provided separately)

Instructions for the Student

This assessment will be conducted in the ASLI-simulated workplace environment with access to the resources listed above.

This is a project-based assessment. The task requires you to determine the project requirements, work in collaboration with pertinent stakeholders, scope the project, cost and resource the project, develop the project plan, execute the project and finalise the project. In addition, you are also required to implement project quality processes and improvements. For additional guidance on project planning concepts, refer to Project Management and Planning.

Planning the Assessment

Recommended date for assessment - [assessor to set a date as per timetable]
Access all resources mentioned in the required resources, either printed copies or access via the internet
Time required for assessment: 20 hours

You must:

Provide all evidence as required in this assessment.
Complete the assessment and submit it in due timelines.
Submit with a completed assessment cover sheet.
Your assessor must set a time to provide feedback.

Scenario Overview:

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

The Board of Directors (BoD) has allocated 3 million dollars to the project. Project duration: 1 year.

You can employee four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed).

The project includes:

Finding premises in Sydney CBD (800-1000 square metres, onsite parking for staff, natural light)
Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities
Rent the premise
Obtain necessary permits
Source architect and building company
Source and buy furniture and equipment
Liaise with the architect and building company

The project steering committee is composed of:

Mr Eli Brown - Non-executive Director
Mr Leonard Black - CFO
Academic Manager (Jacob Graham)

You will work in a project team of max four students (chosen by the assessor). You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one. Take turns playing the role of PM when the task requires project team collaboration.

Task 1: Determine quality requirements

This task requires you to:

Determine quality requirements for the project
Develop a quality management plan
Distribute and discuss the project quality management plan with the project team and stakeholders

Task 1.1: Determine quality objectives

In this assessment task, you must:

This is a role-playing task.
Attend a briefing session with the trainer and assessor (who will play the role of Project Sponsor).
Discuss the quality objectives and standards expected in the project.
Take notes during the meeting to develop the project quality management plan which will be done in Task 1.2.
Summarise the notes taken during the briefing session in the space provided below. This includes the quality objectives and standards required to complete the project.

Summary of Briefing Session.

Task 1.2: Determine quality objectives

In this assessment task, you must:

Develop a project quality management plan.
Consult with the project sponsor (played by the trainer and assessor in the simulated work environment) as needed.
Use the Project management Template given below.

Project Management Template

Project Overview

Provide an overview of the project: name of the project, why it is undertaken, timelines and budget.

Project objectives and requirements

List the project objectives (4-5) of the project and requirements (4-5).

Task 1.3: Communicate and discuss the project quality management plan

This task requires you to:

Present and discuss the developed Project quality management plan developed in Task 1.2 above to all relevant stakeholders and project sponsor (Assessor).

This is a role-playing task.

When presenting the plan, you must:

Confirm quality objectives and standards.
Discuss and confirm quality metrics and requirements for each project deliverable.
Negotiate proposed roles and responsibilities for project quality management.
Confirm quality assurance and control processes and practices.
Demonstrate support for the quality management plan.
Use active listening and questioning to elicit views and opinion of others.
Document feedback and inputs from the group of stakeholders.
Adopt a collaborative approach.

At the end of the meeting, you must:

Finalise the project quality management plan. Document the agreed changes in the table provided below.

Task 2: Case study

This task requires you to:

Determine quality requirements for the project.
Develop a quality management plan.

Consider the Scenario

The Project Sponsor trusts your expertise in project management. The Project Sponsor asked you and your team to help with a project. The Marketing Team is organising an event to present the new campus to education agents. The Project Sponsor would like you to develop a quality management plan for this project. The plan will be used by the marketing team in charge of organising the event. Additional project resources can be found through Project Help.

Please note the event will be planned and delivered by existing staff only: the marketing team, and any other individual staff you believe should be included from the organisational chart.

Please see the details below:

Task 2.1: Develop a project quality management plan

This task requires you to develop a project quality management plan.

You can use the below template.

Project Overview

Provide an overview of the project: name of the project, why it is undertaken, timelines and budget.

Project objectives and requirements

List the project objectives (4-5) of the project and requirements (4-5).

Project deliverables

List the project deliverables (4-6).

Project stakeholders

Identify 5-6 project stakeholders (groups and/or individuals).

Names and Roles
Responsibilities, role or interest in the project
Quality requirements expected by the stakeholder group or individuals

Project Quality Management Approach

Objectives

Determine and list three quality objectives for the project.

Development

Outline all the following in a cohesive and comprehensive series of paragraphs:
Mention what essential project requirements/objectives/needs are considered for quality planning.
Identify and list the significant inputs into the plan.
Mention any industry or organisational quality standards that are taken into consideration.
Describe the involvement of key stakeholders (specifically mention what stakeholders) in the development of the quality plan.
Identify what specific policies and procedures are taken into consideration when developing the quality plan.

Organisation, responsibilities and interfaces

Determine and record the primary roles and responsibilities of the project team and other critical stakeholders as related to project quality management. It could include coaching, mentoring, auditing processes, project reviews, provision of crucial knowledge and expertise. For further reading on quality practices, see Quality Control Management Methods.

Add additional rows if needed. Name Role Quality Responsibilities.

Quality control

Outline all the following in a cohesive and comprehensive series of paragraphs:
The plan for QC and QA: when they will be performed, tools and techniques that will be utilised, key personnel that will perform them. Any relevant information on how you will analyse the data.
Process for recording the QC and QA data and how they will be communicated to relevant stakeholders.
What process is in place if it is determined that quality standards do not comply with the standards defined in the plan at the end of the project?

Task 3: Implement quality processes

This task requires you to:

• Undertake quality assurance audits
• Assess quality control using quality control methods
• Identify causes of quality variance to quality metrics and undertake remedial actions
• Maintain quality records

Task 3.1: Quality Audits

This task requires you to:

• Perform two quality audits in collaboration with the project team.
- A quality assurance audit of a project process (Process Audit template) for compliance with the agreed quality plans.
- A quality control audit (Deliverable Audit Template) of a project deliverable.

For the first audit, you must:

• Review the following policies against the quality management requirements for the project:
- Continuous Improvement Policy (provided separately)
- Quality Management Policy (provided separately)
• Identify areas for improvement in both approaches to align with project needs.

For the second audit, you must:

• Consider this project deliverable:
- Finding premises in Sydney CBD (800–1000 square meters, onsite parking for staff, natural light). Ideally, there will be enough room for 5–7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, and toilet facilities.

• Research premises in Sydney CBD that meet those requirements (you could use a website like https://www.realcommercial.com.au, for example).
• Select a suitable property for rent and audit it against the requirements you set for this deliverable.
• Identify causes of variance to quality metrics and plan for remedial actions.

Task 3.2: Communication

This task requires you to:
• Write an email to the Project Sponsor to:
- Communicate the findings of one of the audits
- Propose an action plan to address shortfalls in quality outcomes
• Attach the audit reports to the email
• Use the below Email Template.

Task 3.3: Change Request

This task requires you to:
Complete a Change Request Form to implement one or more actions needed to address shortfalls in quality outcomes identified in one of the two audits.
Use the below Change Request Form Template.

Task 3.4: Monitoring and Control

Assume that the following has happened when executing the project:

Scenario A – 25% timeline
The outcome of the process and deliverable audits in Task 3.1.

Scenario B – 50% timeline
Due to Covid-19, travel between Melbourne and Sydney is disrupted, and everyone is working from home.
The Project Sponsor has added a quality requirement for purchasing furniture and equipment; they must be purchased from ethically sourced suppliers and built sustainably.

Scenario C – 75% timeline
You have completed an audit to review sustainable purchasing and identified the following:
• Lighting is not eco-friendly
• New equipment has energy-saving certifications
• Cold-water taps only were installed in washrooms to save energy
• A programmable climate control model which automatically turns off the heating and air-conditioning after hours has been recommended for installation
• Furniture is eco-conscious

For each scenario mentioned above, you must:
• Outline what quality monitoring and control procedure/process was applied to identify the changes in circumstances.
• Determine the impact of each scenario on project progress, focusing on project quality management.
• Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed.
• Complete a Status Report for a scenario of your choice (A, B or C).
Use the Project Status Report template. For guidance on project management and planning, ensure all monitoring activities align with project objectives.

Task 3.5: Record Keeping

This task requires you to:
Develop a process to determine and maintain quality-control, audit documentation and compliance records against agreed quality requirements.

This must include:
- Filing systems (for example, drive/software in use, who has access to drive/software, reading and editing rights, folders' structure)
- Folders and files' naming convention
- Version control
- Archiving procedures

Document the process in the space provided below.

Task 4: Lessons Learned

This task requires you to:
Identify and document lessons learned.
Consider the work performed in Task 1 and Task 3.
Additionally, consider the following feedback received from project stakeholders:

- The changes to continuous improvement and quality management policies were effective.
- Overall, issues with project quality were addressed in a timely manner.
- More training on quality management is needed for project team members.

Review the project performance to determine the effectiveness of quality management.
Complete a Lessons Learned Report using the template below.

Lesson Learned Report Template

Name of project:
Overview
A brief summary of how the project quality was managed, including issues and how they were addressed. Did you meet the quality requirements?

Task 5: Case Study

This task builds on Task 2 and requires you to:
• Undertake a quality assurance audit
• Assess quality control
• Identify causes of quality variance to quality metrics and undertake remedial actions
• Use quality management systems for record keeping
• Maintain quality records
• Identify and document lessons learned

Task 5.1: Quality Audits

This task requires you to:
Perform two quality audits in collaboration with the project team.
- A quality assurance audit (Process Audit template) of the following process:
Preparation of the presentation.

Task 5.2: Apply Changes

This task requires you to:
Redesign the process audited in Task 5.1 according to the suggested changes/improvements.
Use the space provided below.

Task 5.3: Monitoring and Control

Scenario A – 25% timeline
The Marketing Manager is unwell and will be away from work for two weeks.

Scenario B – 50% timeline
Only 30% of invitees have RSVPed.
The PowerPoint presentation is full of grammar mistakes, and the MMI logo is missing from several slides.

For each scenario:
• Outline what quality monitoring and control procedure/process was applied to identify the changes in circumstances.
• Determine the impact of each scenario on project progress, focusing on project quality management.
• Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed.

Task 5.4: Lessons Learned

This task requires you to:
Consider the work performed in Task 2 and Task 5.
Additionally, consider the following feedback received from project stakeholders:

- The changes to the process were effective.
- The marketing team lacked project management knowledge.
- The Marketing Manager did not communicate issues in a timely manner.

Review the project performance to determine the effectiveness of quality management.
Use the Lesson Learned Report Template below.