Example of marketing-consumer behavior was especially strong

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You did a really nice job showing both sides of the argument about metrics. I like how you pointed out that while numbers provide clarity and accountability, they can't capture the whole picture on their own. Your example of marketing and consumer behavior was especially strong, it really highlights how data can miss the subtle human motivations that drive decisions.

I also appreciate how you framed metrics as a complement rather than a replacement for judgment, which feels like a more balanced approach than Muller's harsher critique. I'm curious, in your experience, do you think organizations are actually getting better at finding that balance between metrics and human insight, or are we still leaning too heavily on numbers?

Reference no: EM133913953

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