Kpi's For First Stage Implementation
The KPIs which are to be selected for first stage implementation should be simple, easily measurable and easy to implement. At the same time they should address the qualitative aspects, customer needs and requirements, Business needs and requirements and Human resources. It would help to develop an enabling atmosphere to adopt the changes and involvement of all the concern stakeholders. Accordingly the KPIs are selected in four categories viz. Supply availability & reliability, Cost & profitability, Consumer service and Capacity building.