Customer Relationship Management System
A trouble call management facility should be given to attend to the power supply interruptions promptly and to improve the reliability of power supply as well as minimise the down time. It should also attend to fuse off calls promptly as well as the complaints of the customer on quality of supply. A computer based facility provided in the substation/complaint attending centre would certainly improve this aspect of O&M.
Later we elaborate some common maintenance practices for the substation equipment and distribution lines.