Diversity:

Manifested in

1.   Workforce getting more heterogeneous in gender, culture, race, language and etc.

Due to

1.  Differentiated customer requires - fulfilling them is a source of competitive benefits.

2.    Increasing access of workplace to diverse populations.

3.    Increased pace of change within technology and markets.

4. Diversity in organisations is a source of both innovation and conflict or communication problem. Managers in such organisations required to cope along with various styles of interaction, dress, presentation, physical appearance and etc.