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Question 1 i) Explain the principles and importance of Quality ii) Differentiate between Quality Control and Quality Assurance
Question 2 QFD is a customer driven planning process which guides through the manufacture, design and marketing of a product or service. Describe the Approaches and Phases of Quality Function Deployment (QFD)
Question 3 Explain the Methods of measuring Reliability. Describe software reliability
Question 4 Describe Robust Design Optimisation Strategy. Describe the steps followed in Robust Parameter Design
Question 5 Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Describe the basic components of quality control charts. Explain the purpose and importance of quality control charts
Question 6 What is business excellence? What are the key steps involved in achieving organisational excellence?
QUESTION 1 Governance had gained ground as a result of the failure of the State and how far do you agree? QUESTION 2 It is evident that a high level of informal economi
C reating multiple types of value The organisations which have taken the steps to cultivate CoP have found that the communities are exceptional among the organisational struct
Question 1 Write break down or corrective or remedial maintenance. Question 2 Explain the planning principles in maintenance management, Question 3 The principles used i
Question 1 What is change management? Explain the importance of change management Question 2 Define Organisational Life Cycle. List and explain the stages in organizational L
Communities of Practice Differ and Structure Though a neighbourhood is called a community, not every community is called Community of Practice. Similarly, not everything which
Question: (a) IT Service Support within the ITIL framework is divided in a number of processes. Compare and contrast the following processes: i. Incident Management and Prob
Benefits of Project Quality Management Let us now discuss the benefits of quality in project performance. C ustomer satisfaction: It is the result of a quality project
M onitoring and Controlling Technical and Operational Performance of Contracts (Contractors) Monitoring and controlling of a contract being executed by a contractor sho
QUESTION 1 Explain the meaning of organizational and cultural diversity Why is it important for us to be sensitive to and aware of cultural diversity within your workplace?
Steps of Organisational Change Organisational change is characterised by a set of actions that may cause a strategic shift in its functioning or a change in processes, tasks an
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