What are the characteristics of service organisations, Operation Management

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What are the characteristics of service organisations?

The characteristics of service organisations are as given below:

a. Intangibility for illustrations no physical substance or material existence of the service contrasted to a tangible good, complicated tells in advance what you will be acquiring.

b. Legal ownership for illustrations little physical evidence exists for its performance, therefore you can never return this if this is faulty.

c. Instant perish capability for illustrations unlike physical goods, services can’t be stored, not used capacity cannot be saved for future use.

d. Heterogeneity (not completely variable or identical) for illustrations every time the service is performed even to similar customer it is not same each time, physical goods tend to be homogenous (absolutely identical) while produced.

e. Inseparability for illustrations the service cannot be separated through the person who provides this and this is normally produced at similar time the customer requires this.


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