Various levels of customer service in your organization, Operation Management

Has the philosophy that there are different levels of customers had any material effect on the value of your organization's customer service?

• Identify and explain the different levels of customer service in your organization.

• How are these differing levels associated with the cost-benefit financial approach?

• Is there a financial rationale for designating these differing levels? Can this be quantified?

• Has any aspect of the different levels approach been negative to the customer, or to the organization?

Describe some of the best practices that leading companies using unique approaches to customer service have embraced.

Posted Date: 2/25/2014 4:23:13 AM | Location : United States







Related Discussions:- Various levels of customer service in your organization, Assignment Help, Ask Question on Various levels of customer service in your organization, Get Answer, Expert's Help, Various levels of customer service in your organization Discussions

Write discussion on Various levels of customer service in your organization
Your posts are moderated
Related Questions
What is the relationship between the business strategy and an entity's organizational culture regarding staffing decisions? Is it possible to strengthen one without the other?

Jo maintained a checking account at Second Bank. In April, the bank sent her a statement of her account for March, accompanied by the checks that the bank paid. Jo realized that on

How is the search industry changing? What forces seem most likely to bring about major change to the industry within the next three to five years?

Process Design, Process Planning and Line Balancing of Product Process design entails process planning, facility layout and job design. Process planning entails selec

Discuss the legal and ethical issues surrounding Solyndra, the California based solar panel manufacturer. You will need to research the company through the University library. Inco

Your company, ABC Company, uses 100% inspection for all materials and requires zero defect quality of all its vendors. If bad parts are found, it cost $1.00 per part to inspect the

Describe the framework of the general model of planned change. Include a discussion of each activity and a typical sequence of events.


A company is to make a decision on whether or not to purchase a machine to package its product and has asked you to review the information and provide them with answers to some que

Task time estimates for a production line setup project at Robert Klassens Ontario factory are as follows: Activity Time (in hours) Immediate Predecessors A 6.0 B 7.2 C 5.0 A D 6.0