The vendor must explain to the customer how all his information especially sensitive ones will be totally private, and no one can read them or use them in any illegal issues.
2- The Security Policy:
The vendor must explain to the customer that the money information will be totally secured, like credit card details, and the customer will be informed when the money for the current operation gets decremented from his balance.
3- The Delivery and Shipping Policy:
The vendor must explain to the customer how and when the purchased products will be delivered, and if there are any charges for the shipment.
4- The Return Policy:
The vendor must explain if the purchased products could be returned or not, and if yes then they could be returned under what conditions, within how many days after the delivery.
5- The Replace or Refund Policy:
The vendor must explain when and how the customer returns the purchased product and the available options he can choose from.
6- Customer Satisfaction Policy:
The vendor must explain to the customer how to guarantee that he will be satisfied with the product or service, and how to measure his satisfaction. Also the vendor must take care of their feedbacks.
7- The Warranty Policy:
The vendor must explain to the customer if the purchased product will be under warranty or not and for how long, and under what conditions.
When a customer decides to purchase a product or to get a service online he should read carefully the policies of the vendor, so he knows how all his rights will be saved, as polices are not standard for all vendors, and not all vendors explain clearly their policies, so the customer must be careful to not be a victim of crooks.