Types of benchmarking, Operation Management

Briefly discuss benchmarking as process improvement tool. Explain six types of benchmarking and give four reasons why some businesses have failed to derive maximum benefit from it.

a)  What is business process reengineering? Why it is required? Who needs it and does not?

b)  Which approach succeeds in BPR launch, top-down or bottom up?

c)  Re-engineering call for a change in performance measure of organization. Table below indicate list of traditional performance measure of business. Briefly discuss list of traditional performance measures versus requirement of business process re-engineering;

 

Traditional performance measure

Business Process Re-engineering

Cost

 

Quality

 

Efficiency

 

Productivity

 

Task Productivity

 

Delivery Promise

 

Market Segment

 

Human Resource

 

Posted Date: 3/1/2013 1:22:59 AM | Location : United States







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