What do you mean by the terms tangible and intangible while applied to costs and benefits?
Tangible costs or benefits are those for that a plausible quantitative value can be computed, as like increased profits or decreased staff costs. Intangible costs or advantages are those where this is not practical to compute a quantitative value.
Theoretically, almost anything can be quantified, specified adequate time and the right resources to perform the analysis. For illustration, ‘enhanced public image’ could be measured by opinion polls or surveys and could even, maybe, be connected directly to sales figures. Nonetheless, in most cases, the expert resources are not accessible to do the research and, within any case, the results are frequently debatable and sometimes not believed through the decision makers. This is usually better; therefore, while dealing along with intangible costs and advantages to describe in the business case that they are and to assume the decision makers put their own or subjective value on what they may be worth.