SYSTEM ANALAYSIS AND DESIGN , Software Engineering

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#questionHomes R Us is a group of large department stores who wish to improve the customer service they decide they need a database to capture and store information relating to customer complaints in order to be better informed about their service.

The database MUST be available for every staff no matter what location in


You will be working as a database designer. A system analysis has provided you with a copy of a complain form

P4 Carry out a structured analysis of a specified business process

Suggest alternate solution
Analyse cost and benefits

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