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Question:
a. Research shows that there are five key cross-functional CRM processes that need to be considered by most organizations. What are they ?
b. The emergence of CRM as a management approach is a consequence of a number of important trends. What are they?
c. The problem faced by many organisations, both in deciding whether to adopt CRM and in proceeding to implement it, stems from the fact that there is still a great deal of confusion about what constitutes CRM. Give three reasons for this confusion ?
Have preventive maintenance( PM) in addition to breakdown maintenance ( BM) optimal combination of the two is required for total cost minimization profitable preventive maintenan
Worthiness of your study?
QUESTION 1 (a) Requirements engineering is the process of discovering, documenting and maintaining a set of requirements for a computer - based system. What are requirements?
What are the principles of delegation of authority? Principles of delegation of authority: a. Parity in between authority and responsibility: There must be whole parity
1). Explain the meaning of Goal Setting and how it can increase the employee performance? 2). The head of operations at Nano Tech Systems announced that the company "empowers i
QUESTION (a) Describe briefly five strategies for success in e-Business. (b) List five measures to ensure security in e-Business. (c) Explain the term m-Commerce. Describ
What factors affecting Morale? Factors Affecting Morale is as illustrated below: Factors that tend to lower or enhance the employee morale are as follows: a. Job Factors:
1. Describe the situation facing Mensa at the time of the case. This should include the major issues facing the company and the decisions that need to be made. You are to spend no
Question 1: (a) Why is it often difficult to implement change within organisations? (b) What actions might management take to reduce such difficulties? Question 2:
QUESTION 1 People are one of the most important resources in an organization. Consequently, one of the main functions of the human resource manager is to ensure that the organi
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