Service operations managers - left in the dust, Operation Management

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'?

Ans: Schmenner (1986) suggests that if service operations managers see their organisation as unique they may not benefit from the learning experiences witnessed by manufacturing companies who have traditionally looked for generic solutions. The danger for service managers is that they will be forced to reinvent the wheel if they ignore developments outside of their preconceived boundary. This may have been true when Schmenner published his article. Today most service organisations acknowledge their need for improvement and have embraced many of the approaches established by manufacturing companies. To name a few: total quality management (TQM), business process reengineering; enterprise resource planning (ERP) - such as SAP R/3.

Posted Date: 3/18/2013 5:14:55 AM | Location : United States







Related Discussions:- Service operations managers - left in the dust, Assignment Help, Ask Question on Service operations managers - left in the dust, Get Answer, Expert's Help, Service operations managers - left in the dust Discussions

Write discussion on Service operations managers - left in the dust
Your posts are moderated
Related Questions
Responsiveness - Customer Satisfaction and Service Quality Concerns the willingness or readiness of employees to provide service. It involves timeliness of service: mailing a

What are some of the possible biases and points of error that may arise in team communication systems? Use relevant research and citations. Please provide relevant work or project

You have been appointed as a project manager for a high dollar project for the private sector and you have been asked by your boss to identify the stakeholder groups and the indivi

what are the 5 operational performance objectives may influence decision making associated to process design and layouts

Order Winning, Order Qualifying and Order Losing Criteria Hill (1993) introduced the idea that as well as order winning criteria (OWC), there is also order qualifying criteria

Explain advantages of budgets. Advantages of Budgets: (i) Actions plans and policy taken are all reflected into the budgetary control system. Now here is a formal recognit

Industrial laundry's failure to protect workers against fall hazards has prompted $70,200 in proposed fines from the U.S. Labor Department's Occupational Safety and Health Administ

How can supervisors avoid receiving "canned" or rote

Corporate cultures within companies that successfully implement TQM typically emphasize individualism, hierarchy, accountability, and profits. True False