Role of operation manager in an organisation, Operation Management

Role of Operation Manager in an Organisation

The challenge for operations managers would appear to be complex. In manufacturing, business drivers will be a relentless increase in efficiency, co-ordination of supply chains and cost reduction accompanied by a new demand for greater responsiveness to customer service needs. The need for greater responsiveness to customer needs and improved information including health and ethical information. There will probably be pressure to provide goods and services bundled together. Competition of service providers grows. In the industrial era, the nature of the goods themselves provided a clear measure of differentiation. In the post-industrial era there is not such a clear differentiator for services. At the same time the level of service competition is growing.

Operations management concentrated on the measurement of quantity then quality. Services are not so amenable to these measurements. New measurements are required and the acceptance that the perceptions of the customer in the consumption of services is a potential new area for business differentiation. The challenge for operations managers in services is to secure the efficiencies of the past but accommodate responsiveness to customer demands. This heralds the idea of mass customisation which requires the efficient organisation of the machine age adapted to accommodate an explosion of variety. Gone is the possibility of offering the market 'any colour you wish so long as its black'. The new business drivers are becoming variety and service with an increasing emphasis on service.

Posted Date: 3/16/2013 5:31:47 AM | Location : United States







Related Discussions:- Role of operation manager in an organisation, Assignment Help, Ask Question on Role of operation manager in an organisation, Get Answer, Expert's Help, Role of operation manager in an organisation Discussions

Write discussion on Role of operation manager in an organisation
Your posts are moderated
Related Questions
I-mart is a discount optical shop that can fill most prescription orders in around 1 hour. The management is analyzing the processes at the store. There currently is one person ass

Describe the employers responsibility, giving at least three examples. Be sure to use a credible academic/professional source and include the link in your summary.

Discuss the importance and characteristics of database backup and recovery procedures. Then, describe the actions that must be detailed in backup and recovery plans?

Curtis and Kastner Stakeholder Model Curtis and Kastner (1987) sought ways of adding value for each stakeholder group to ensure the long term success of the organisation. Int

How would you use Six Sigma in your work environment?

White, Fring, and Pinkman are partners in the operation of the A1A car wash. Without Fring's knowledge, White and Pinkman sold 10 percent of their interest in the business and its

What are some characteristics and provisions of the cost of living escalator clauses and wage reopener arrangements that are part of the unions' efforts to adjust to the lack of de

Describe how the components of the Hawthorne study are incorporated in current human resource functions? What was the main idea behind this study?

4 Which of the following best describes the materials the company uses to make its footwear? a Synthetic fibers, waterproof polyesters, microfibers, rubber, and metal eyelets

What is Cube per order index policy, and state any real life application to this warehouse policy.