Reliability - customer satisfaction and service quality, Operation Management

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.

Posted Date: 3/18/2013 3:21:45 AM | Location : United States







Related Discussions:- Reliability - customer satisfaction and service quality, Assignment Help, Ask Question on Reliability - customer satisfaction and service quality, Get Answer, Expert's Help, Reliability - customer satisfaction and service quality Discussions

Write discussion on Reliability - customer satisfaction and service quality
Your posts are moderated
Related Questions
What is the difference in strategy in developing an initial layout for a new facility as comparedn to the strategy in improving the layout of an existing facility?

Give five potential underlying reasons why projects commonly fail. For each potential failure point that you name, identify at least one project management best practice or techniq

What are the advantages of process mapping? Advantages of process mapping are as follows: a. It can be used for structured ‘walk by testing to confirm knowing of workflow, c

Dell Computers is known for revolutionizing the personal computer market using mass customization. This company can turn out a huge volume of computers while still having a variety

Process Planning In the design of processes there is a certain similarity to the design of products, in that there is a hierarchy of design stages. At the top level, process

Transformation Processes - Operation Function Here are examples of transforming processes:  Information processing  Organisations which handle large quantities of data

Examine two issues of standardization and localization in general for MNEs. Determine two ways in which an organization would benefit from standardization of IHRM activities and tw

Q. Explain about the Supply chain management according to Kilty? According to Kilty supply chain management: It involves the movement of products, services, and information

Explain advantages of Division of Labour.  As the same worker does similar work repeatedly:- (i) It gains proficiency and skill on the job and becomes a professional. (ii

In a War , faighter planes typically descended down on bombers from above in the direction of the sun (so it was difficult to see them). Against this strategy, the gunners on the b