Reliability - customer satisfaction and service quality, Operation Management

Reliability - Customer Satisfaction and Service Quality

Involves consistency of performance and dependability. It means that the firm performs the service right the first time. It also means that the firm honours its promises. Specifically, it involves: accuracy in billing, keeping records correctly and performing the service at the designated time.

Posted Date: 3/18/2013 3:21:45 AM | Location : United States







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