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Question 1:
(i) Explain the relationship between the Front Desk and the Reservations Department.
(ii) Enumerate the various steps in the reservations process and explain how management could ensure that all the essential steps are followed.
(iii) Discuss the importance of proper records keeping in the Rooms Division Department.
Question 2:
Settlement of bills at the cashiers' desk could be a tedious exercise for guests and staff alike and this could affect the last impressions of customers. Why are last impressions as important as first impressions and how could we ease payments of bills at check out and departure?
A ligning Mergers and Acquisitions with Corporate Strategy In the previous section we learnt about the motives for acquisition. In this section, we will learn how to align Mer
OBJECTIVES Library catalogue is an important tool in a library and cataloguing is one of the most important activities of a library. In this Unit, you are introduced to a few
QUESTION 1 (a) What is an organization? (b) What is management? (c) Describe carefully the functions of managers in organizations QUESTION 2 Organisations are com
Categories, Facets and Isolates: A solitary, unattached idea, which cannot be further, subdivided, and by itself it cannot form a subject, is called an isolate. For example, t
Product development cycle All products under development typically follow the cycle of market place-to-market place. The development starts with identification of a product in
Indexing and Abstracting Services: We have already discussed in Section the indexing and abstracting publications as secondary documents. The topic has also been discussed in
Steps for shopping (works/goods) Now that we are aware of the requirements for shopping, let us understand the steps involved in shopping: 1. Issue requests for quotation
Education and Research i) Students need information relating to their academic pursuits. ii) Teachers need information for imparting education students to their student
Question 1 Supposing you are the CEO of MS Bank Corporation. Your bank is facing interest rate risk, which has affected its operation significantly. Deliberate the factors that i
Professionals: Professionals, like medical and legal practitioners, need information to pursue their vocations. The physicians cannot afford to ignore new developments in the
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