Quality - total quality management - elements of tqm, Project Management

Quality is customer defined:

Quality of service or service excellence is a desire to maintain or strengthen the commitment to the library's philosophy of service to users. Quality  is defined as the gap between  a customer's expectations  and perceptions.  Such customer focus requires not only an attention to internal processes but also an  awareness of the external  marketplace.  

Only a match between the  requirements of the marketplace and the internal processes and operations will lead to quality service.  

Posted Date: 10/24/2012 1:39:38 AM | Location : United States







Related Discussions:- Quality - total quality management - elements of tqm, Assignment Help, Ask Question on Quality - total quality management - elements of tqm, Get Answer, Expert's Help, Quality - total quality management - elements of tqm Discussions

Write discussion on Quality - total quality management - elements of tqm
Your posts are moderated
Related Questions
Question 1: Explain the Scoring Method for project selection a) Un-weighted 0-1 factor method and Weighted factor scoring method b) Show the algorithm for solving the sh

(a) What are the benefits and caveats of adopting a standard methodology (such as PRINCE2) for the management of an organization's projects? (b) How might the size of an organi

What is meant by the term ‘benefits realisation’ and why is this significant? Benefits realisation: Benefits realisation is the post-project operation of, and the procedur

Program planning  An effective and disciplined planning of a project is directly related to customer satisfaction. Since customer expectations always include timely delivery as

RF and JT are both former international rugby players who, when they retired, formed their own business, WFH Trading Company.  The company that they established initially manufactu

Problem 1: a) ‘Project Management is closely linked with the management of change' Explain why. b) Elaborate on two models of change. Explain the relevance, applicability

R esponsibilities Following responsibilities are associated with policy requirements: P roject leaders Project leaders notify federal government departments or agenc

Define the conformance management systems. Conformance management systems: Makes sure the output of the project for example the end product or result gathers the customer

Scope of Activities for Supplier Quality In the current day's scenario, certain organisations outsource the movement of  raw materials sources and distribution channels in orde

Illustrates the Project Evaluation and Review Techniques? PERT (Project Evaluation and Review Techniques): The technique of PERT helps provide better time evaluation for