Quality - total quality management - elements of tqm, Project Management

Quality is customer defined:

Quality of service or service excellence is a desire to maintain or strengthen the commitment to the library's philosophy of service to users. Quality  is defined as the gap between  a customer's expectations  and perceptions.  Such customer focus requires not only an attention to internal processes but also an  awareness of the external  marketplace.  

Only a match between the  requirements of the marketplace and the internal processes and operations will lead to quality service.  

Posted Date: 10/24/2012 1:39:38 AM | Location : United States

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