Quality - total quality management - elements of tqm, Project Management

Quality is customer defined:

Quality of service or service excellence is a desire to maintain or strengthen the commitment to the library's philosophy of service to users. Quality  is defined as the gap between  a customer's expectations  and perceptions.  Such customer focus requires not only an attention to internal processes but also an  awareness of the external  marketplace.  

Only a match between the  requirements of the marketplace and the internal processes and operations will lead to quality service.  

Posted Date: 10/24/2012 1:39:38 AM | Location : United States







Related Discussions:- Quality - total quality management - elements of tqm, Assignment Help, Ask Question on Quality - total quality management - elements of tqm, Get Answer, Expert's Help, Quality - total quality management - elements of tqm Discussions

Write discussion on Quality - total quality management - elements of tqm
Your posts are moderated
Related Questions
Perform a status assessment of the first Elaboration iteration. DO NOT GENERALISE. Assess each activity separately and assess it against the outcomes specified for the activity. Ge


Stages of Cost Reduction The quality costs are the costs which are associated with preventing, finding, and correcting the defective work. These costs are vast which runs 20% -


Read the BEC case study on pages 126–129 of the textbook, and perform the following tasks:   Create a feasibility report for the project in a Word document. Create

Question 1: "One of the main challenges of hotel management today is the rapid changes in customer requirements, trends and tastes, resulting in the necessity for frequent exte

Precedence diagram and identify the element A task having 12 work elements and their logical relationship and time ( in Seconds ) taken is given in the table below. C

Market analysis Competition: To protect the community against harmful needle injuries Yarra council has already implemented the syringe management plan. Hence they are seen as a

The steps to create a run chart are: 1.   Identify the process to be observed: Ensure that the process involves some kind of repeatable activity in which results remain consis

Question 1: (a) Critically evaluate joint venture and licensing as global market entry methods. (b) Explain and illustrate how a geocentric approach to global marketing i