Quality - total quality management - elements of tqm, Project Management

Quality is customer defined:

Quality of service or service excellence is a desire to maintain or strengthen the commitment to the library's philosophy of service to users. Quality  is defined as the gap between  a customer's expectations  and perceptions.  Such customer focus requires not only an attention to internal processes but also an  awareness of the external  marketplace.  

Only a match between the  requirements of the marketplace and the internal processes and operations will lead to quality service.  

Posted Date: 10/24/2012 1:39:38 AM | Location : United States







Related Discussions:- Quality - total quality management - elements of tqm, Assignment Help, Ask Question on Quality - total quality management - elements of tqm, Get Answer, Expert's Help, Quality - total quality management - elements of tqm Discussions

Write discussion on Quality - total quality management - elements of tqm
Your posts are moderated
Related Questions
Disadvantages of Three Dimensional Models They require more storage area, They are comparatively expensive than templates, It is difficult to take them to sh

Discuss three contemporary leadership theories and outline the conditions under which each of these theories is most effective.

Identification of Customers: Who are the external and internal customers? Can customers be segmented either on the basis of the service that they require, or their attitudes t

After collecting random data located on a text file, we tested our model to see the appropriateness of the data collected. We tried more than one method and ended up using the fit-

Organisational Structures The project organisational structure facilitates coordination and implementation of project activities. It should be designed to include the essential

Problem: (a) Describe the difference between informative and persuasive presentations and describe the key strategies for each of these types of presentations. (b) Why is it

What do you mean by the terms tangible and intangible while applied to costs and benefits? Tangible costs or benefits are those for that a plausible quantitative value can be

Advantages of Product Layout - Scientific Materials Handling This layout facilities adoption of automatic handling devices. The channelization of  work flow  through  direct

benefits of work study

Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?