Quality of Supply and Services - Power Distribution
For effectual management and performance improvement it is essential to measure the several defined parameters of the process. Key Performance Indicator (KPI) gives the different parameters along with the measuring process. Once the things are measured, then they required to be presented effectively so that useful information can be derived from the raw data of KPI.
Operations Management is commonly concerned along with the efficient conversion of all resources into products or services for meeting the customer's needs. This subject has its root in the school of scientific management that sometime termed as "Efficiency Oriented Management". Therefore, during the last three decades, it has started analysing a problem from holistic or systems approach through integrating supplier, producer and customers. This viewpoint has resulted in the evolution of new paradigm known as customer satisfaction and delightment. The philosophy of Total Quality Management (TQM) has enabled to achieve this delighment. The prefixing of the world 'TOTAL' in Quality Management has introduced a sea change in the approach. TQM uses a variety of tools for attaining its objectives of that seven quality control tools are simplest to apply in any environment.