The initial step of project quality management is to define quality. The project manager and the team must identify and define the quality standards to be used in the project .The views of the donor, beneficiaries, organisation and all the stakeholders has to be considered before defining quality. In certain cases the organisation may have some standard definitions of quality that can be used by the project.
A key component of quality definition is to identify quality standards which in turn help in identifying key characteristics that will govern project activities and ensure project outcome, acceptance by beneficiaries and donor.
Quality management is the ability to foresee future requirements and prepare actions that will help bring the desired outcomes. The aim is to prevent defects through regulated and controlled process.
Let us now understand the different participants of quality management system (the key players) when we define quality
Developing a quality plan and a quality check list is a part of defining quality. The checklist will be used during project implementation phase to ensure that the project team and other actors are delivering the project output according to the quality requirements. Once the quality standards and quality characteristics are defined a quality plan is created that describes the following: