(i) Concept definition of Quality Control and Quality Assurance
(ii) Tools used in quality control
(iii) Acceptance sampling and process control
(iv) Statistical tools for quality control: Control charts for variables and attributes and Run test
(v) Six Sigma concept
(vi) Assignable and chance variations
(vii) Salient features of ISO
(viii) Briefly discuss seven gurus as core quality pioneers and their key contributions which shaped the current thinking and practice in product and service quality management aspects in the world.