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QUESTION 1
A restaurant has experienced a sudden increase in customer complaints and as a consequence the restaurant has been losing customers and orders. The quality manager wants to identify the problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply quality tools and techniques to resolve these complaints and improve customer satisfaction
QUESTION 2
(a) Distinguish between variable measure of quality and attribute measure of quality. Support your answer by means of examples
(b) Identify the different types of control charts and discuss their use in statistical process control
QUESTION (a) Explain the differences between warrants and convertible debentures (b) The fundamentalist insists that no one should purchase or sell a share on the basis of t
Question 1: What are the needs for making organisational change? Explain organizational change Requirements for making organizational change Question 2: Wha
Semi-public documentation/information centres: Established by learned or professional societies, trade associations industrial undertakings, etc., they exist primarily for ser
Library Networks in USA and UK The United States has definitely taken a lead in library networking. Among the prominent agencies in this regard, are the Library of Congress,
QUESTION 1 What are the principles that one should take into consideration when dealing with data protection? QUESTION 2 What are the institutions set up for the protec
Increase in Demand: Exponential growth in the volume of published information, increase in the number of users and availability of large number of online and C D - R OM bibli
C l aims: Claims can be initiated by both parties involved. Claims are settled through negotiation, adherence to contract terms, or a mutually agreed adjustment in the contr
Types of Observation: Types of observation relate to the observer-observed relationship. It has been described as "concealment and participant", "concealment and non- part
T ools and techniques used for quality planning Let us now see some of the tools and techniques used for quality planning. They are: C ost /benefit analysis: This is an
QUESTION You are given the task to draft a Code of Ethics for your organization (a) Define a Code of Ethics (b) What are the different aspects/issues that you might incl
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