Productivity in the service sector, Operation Management

Productivity in the Service Sector

We know that the challenges for operations managers in future will lie in increasing the productivity of the service sector. As agriculture and manufacturing become smaller and contribute less to GDP only the service sector offers the prospect of increased wealth. No doubt that productivity increases in agriculture and manufacturing will still occur, it simply means that the scope for improvements is much greater as the service sector consumes the major part of the population and most other resources. Area for improvement must be national and local government, health services, financial services, house building, telecoms, transportation - particularly rail in the UK - and utilities. In a recent report by London Business School in collaboration with Severn Trent PLC entitled 'Service in Britain: how do we measure up', it was concluded that 34 per cent of service companies achieved high levels of customer service while 36 per cent were 'on track' in making improvements. A further 30 per cent were considered to be making no improvement. The areas of weakness detected are listed in this table.

 

1710_Productivity in the Service Sector.png

Posted Date: 3/15/2013 3:58:40 AM | Location : United States







Related Discussions:- Productivity in the service sector, Assignment Help, Ask Question on Productivity in the service sector, Get Answer, Expert's Help, Productivity in the service sector Discussions

Write discussion on Productivity in the service sector
Your posts are moderated
Related Questions
A company specialising in the manufacture and sale of baths. Each bath consists of a main unit plus a set of bath fittings. The company is split into two divisions, A and B. Divisi

Fourteen years ago, the U.S. Aluminium Corporation borrowed $9.9 million. Since then, cumulative inflation has been 98 percent (a compound rate of approximately 5 percent per year)

Give your assessment of the requirements for Cuba to develop a free and independent trade union. Determine if it is essential for a free society. Assess the strategy of Wal-Mart

1. What do each of the letters in the SMART acronym stand for? 2. In your own words, describe what each piece of the SMART acronym means? 3. Why is the SMART acronym an impor

Find and read the article listed below and then in a 3-4 page paper answer the following: Required Materials Aleda V Roth, Andy A Tsay, Madeleine E Pullman, John V Gray (2008, Jan)

Assume that a security model is needed for the protection of information in your class. Using the CNSS model, examine each of the cells and write a brief statement on how you would

Contrast push and pull methods of moving goods and materials through production systems

Discuss potential key changes in technology, communications, and competition that Sigma will face in the future. Which will have the most impact on Sigma%u2019s future marketing st

The Following table contains data about the inventory for five items at Jones Corporation and the rate of sales for each of the five items in the upcoming year Item# Beginning U

A constitution is best described as: Answer the statutory law of the land the fundamental law of the land the supplementary law of the land the penultimate law of the land the acce