Productivity in the service sector, Operation Management

Productivity in the Service Sector

We know that the challenges for operations managers in future will lie in increasing the productivity of the service sector. As agriculture and manufacturing become smaller and contribute less to GDP only the service sector offers the prospect of increased wealth. No doubt that productivity increases in agriculture and manufacturing will still occur, it simply means that the scope for improvements is much greater as the service sector consumes the major part of the population and most other resources. Area for improvement must be national and local government, health services, financial services, house building, telecoms, transportation - particularly rail in the UK - and utilities. In a recent report by London Business School in collaboration with Severn Trent PLC entitled 'Service in Britain: how do we measure up', it was concluded that 34 per cent of service companies achieved high levels of customer service while 36 per cent were 'on track' in making improvements. A further 30 per cent were considered to be making no improvement. The areas of weakness detected are listed in this table.

 

1710_Productivity in the Service Sector.png

Posted Date: 3/15/2013 3:58:40 AM | Location : United States







Related Discussions:- Productivity in the service sector, Assignment Help, Ask Question on Productivity in the service sector, Get Answer, Expert's Help, Productivity in the service sector Discussions

Write discussion on Productivity in the service sector
Your posts are moderated
Related Questions
Customer Needs - Business Strategy A key aspect of developing business strategy is the determination of customer needs and wants in the markets to be targeted. There are many

Put the following business functions into a Functional Catalogue. 1. Sell products to customers 2. Determine which products to sell 3. Manage Equipment to hire Order produ

Ask question : Why are services typically more difficult to standardize#Minimum 100 words accepted#

A manufacturer uses a purchase part who's demand over any time period of length t (in years) can assume to be normally distributed with mean 200t and variance 400t. The part cost $

Choose any company website and evaluate its effectiveness. Write an essay of between 750-1000 words, double-spaced, focusing on such topics as the web site's attractiveness and the

Describe how Electronic Data Interchange (EDI) has helped transform Business to Business (B2B) operations.  Business to business (B2B) operations refers to the way in which buy

Suppose SPT rule is being used in a "dynamic" scheduling problem. There are five jobs A,B,C,D, and E ready to be processed at the present time. The processing times for the five jo

What are the advantages of predetermined time standards (PTS)?  Answer: Quicker and cheaper than time study; likely to be more reliable; valuable for estimating new jobs; can be

Staff Development Please respond to the following: Analyze the different development approaches and discuss which approach (or which combination of approaches) would be most

Another name for a cause-and-effect diagram is which of the following? Histogram Run chart Check sheet Fishbone diagram