Processes and customer involvement, Project Management

Processes and Customer Involvement

Many processes are designed keeping in mind that value is provided by involving the customer in the delivery of the final product.  The involvement may range from self service to the customer by deciding the time and place where the service is to be provided.

Self  Service : This  can be explained with  the help of following  example for example morning  store  in Delhi  started a new trend in buying  groceries by introducing self service. This was a change from the traditional system where the customer gave a list to the grocer who then supplied the items. Morning store found that they not only saved money by not employing people, but also they increased sales due to a high level of impulse buying. Though traditionally self service was meant to save money and thereby provide greater value to the customer, it soon found application for other strategic considerations also.

Product Selection: Business organizations are increasingly attempting to involve their customers in the product design by providing them different options for customization. For example  Maruti Udyog limited the premier automobile manufacturer in India in a bid to retain its premier position in the market is offering customization for its basic car model the Maruti 800 even before consumers have demanded it.  The customer has been offered a choice of color combinations material and functionality adds- ons. The facility is not only available on new purchases but also available for in use cars so that the company retain the goodwill of its existing customers.  This of option has implications both in product as well as process design decisions.

Partnerships: Organizations engage in an active dialogue with customers using new emerging technologies.  Customers are increasingly becoming partners in creating value. Customers can now decide the time and location where the service or product is to be delivered. Pricing and billing systems are modified to customer convenience.

Posted Date: 1/11/2013 5:10:33 AM | Location : United States







Related Discussions:- Processes and customer involvement, Assignment Help, Ask Question on Processes and customer involvement, Get Answer, Expert's Help, Processes and customer involvement Discussions

Write discussion on Processes and customer involvement
Your posts are moderated
Related Questions
Benefits of Group Technology 1.Reduced Flow Times: Compared to the earlier process layout, there are very few halts. Hence flow times are reduced considerably. 2.Process Tim

1. Some of the tasks in this project can be done in parallel. Prepare a diagram showing the required networks of tasks and define the ciritical path. What is the length of the proj

Some critics have said that the utilization of structured methods, as like SSADM, raises both delivery time and bureaucracy. Do you imagine these criticisms are justified and what

T ools for collecting data Improper or incomplete collection of data is a fundamental error which has an effect on all the subsequent actions. Data may be collected at the tim

What is critical path in job operation of a project? Critical Path: This is that sequence of activities that decide the total project duration. This Path is formed throu

Assume that you have been asked to procure a new integrated software application for patient records management for your local hospital. Describe the process you would follow to sh

i want to know about the codes of a beauty parlour management website.

Question 1) Describe any ten overall functions of the purchasing department Question 2) Describe any five principles of plant layout Question 3) Describe the any

DF Company, a relatively new company, is in the business of designing and building farm equipment and machinery. Whilst it has been winning in its first few years of operation, sal

Step in Process Selection 1. Establish the process Selection: A preliminary decision regarding process can be taken from but it stand point of function, economy, appearance