Priorities for improving customer satisfaction, Operation Management

Assignment Help:

Priorities for Improving Customer Satisfaction - Operation Strategy

The graphical presentation in this figure (adapted from Johnston, 1997) shows clearly the opportunities for adopting various strategies from an approach of ensuring no mistakes to opportunities for excellence. Only those dimensions highlighted by customers which offer opportunities for excellence such as communication, friendliness and attention can provide delighted customers.

423_Priorities for Improving Customer Satisfaction – Operation Strategy.png


Related Discussions:- Priorities for improving customer satisfaction

Depict a layout for the assembly operation, Base on the case study: Weldon ...

Base on the case study: Weldon Hand Tools; Design a layout for the assembly operation (to include the fly press work) including the tasks to be performed at each part of the system

Describe different roles people play in work groups, Please discuss differe...

Please discuss different roles people play in work groups? Please share the role you predominantly played in project or work groups. Make this a very short answer

Terminology of operation strategy, Terminology of Operation Strategy  ...

Terminology of Operation Strategy  It might be useful just to put some description to the terms used repetitively in this section.  Terminology of strategy  Mission or

Explain low quality leader-member exchange, 1) Discuss two factors that cou...

1) Discuss two factors that could affect what leadership style is most appropriate in a given situation. 2) Give an example of a manager who successfully or unsuccessful balanced c

Capacity planning and control , Analyse a given situation and select a capa...

Analyse a given situation and select a capacity planning and control approach

LP, SHAYO & Sons is a canning company in Arusha that currently operates two...

SHAYO & Sons is a canning company in Arusha that currently operates two small canning State Mining Corporation (SMC) is establishing a production plan for the current week at its M

Draw a chart by writing operations management, Create a chart by writing "o...

Create a chart by writing "operations management" and "business strategy" beside each other and leaving room between the headings to draw/write. Using arrows to designate direction

Explain values and customs of the local workforce, What is the key reason h...

What is the key reason host country nationals are hired to fill most foreign positions? Answer (1) They can more easily understand the values and customs of the local workforce. (2

Evolution of operation management, How operations evolved from industrial r...

How operations evolved from industrial revolution to internet revolution?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd