OPERATIONS AND PRODUCTION MANAGEMENT Production and operation management (POM) is defined as the design operation, and enhancement of the transformation process which converts the various inputs into the desired output of products and services.
The term production and operations management is being increasingly replaced by simply operations management as the production function relating to the manufacturing organizations has become a part of operations. Operations management is a wide term that includes manufacturing and also service organizations. Operations management too highlights the increasing importance of the service industry in the overall business environment. There is a growing need for the application of the principles of operations management in the service industry.