Managerial implications for service quality, Management Theories

Assurance  of Providing Basic  Service : A hotel should  provide a clean  and secure room  and treat like a guest. This   is the principle  exception  of any  customer from  the hotel. Ostentations  like a thick carpet, fancy  lamps colourful wallpaper etc, cannot  compensate for a soiled  bed sheet or a  cockroach found  in the  corner of the   bathroom.

Reliability of What You Promise  to Deliver : Reliability  is extremely  important  particularly  in services because  services have  a large component of intangibility and  probable variability  attached to them. Service is not a product, it is performance. Service  operations  are less  of  physical  operations  they  are more of social  interactions. Therefore  trust and credibility are very  important.

Posted Date: 3/2/2013 2:29:34 AM | Location : United States







Related Discussions:- Managerial implications for service quality, Assignment Help, Ask Question on Managerial implications for service quality, Get Answer, Expert's Help, Managerial implications for service quality Discussions

Write discussion on Managerial implications for service quality
Your posts are moderated
Related Questions
Directing  Directing is the managerial function concerned with the interpersonal aspect of managing by which subordinates are led to understand and contribute effectively and



What terms are used to define the way a variable moves when economic activityis rising or falling? What terms are used to describe the timing cyclical changes ineconomic variables?


Merits and Demerits of Frederick Winslow Taylor management Merits : It revolutionised scientific approach of management theory and enhance productivity. Demerits : It viol

implementation of management in textile firm

expline critism advanced by adminastraction against classical theory

IF YOU WERE THE PROFESSOR AND YOU KNOW THAT WAS GOING THROUGHT VINCENTS MIND,WHAT WOULD YOU SAY TO VINCENT?

what are the characteristics of hyalospongiae?