Kpi for second stage implementation, Electrical Engineering

KPI for Second Stage Implementation

These KPIs deal along with the quality of the relationship among a supplier and a user (customer). They are significant to potential customers while they request information or ask to be linked to the network. Commercial transactions among a company and a customer may be categorized as follows:

  • Connection to the network - time frame;
  • Price associated with the supply - tariff schedule;
  • Customer query response - turn around time to pick up the phone call;
  • Meter reading;
  • Accuracy of estimated bills;
  • Accuracy and timeliness of actual bills;
  • Meter testing;
  • Billing anomaly reduction and rectification; and
  •  Payment arrangement.
Posted Date: 2/6/2013 2:03:48 AM | Location : United States

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