Introduction to quality, Other Management

Definition of Quality

Quality  can  be  simply  defined  as  the  measure  of  excellence.  When  a product is manufactured, the customer always looks for its quality, features, and functionality. The quality of any product or service is measured on the basis of customer satisfaction. When the product is of a good quality, the customers are more satisfied to buy a product. When these products are used by a customer, the organisations are benefited.

In Project quality management, the approach to quality is defined in terms propounded by Deming, Juran and Crosby.

Quality is defined in the user perspective by Edward W. Deming. He defines quality in terms of meeting customer expectation. The best of technology and the right pricing should still satisfy the customer?s needs. In this context, he recommends organisations to develop products and services based on continuous improvement helix and to enable the same, follow the famous Plan-do-Study/check and Act cycle. Following the cycle will improve quality of the product and can also anticipate and address future consumer needs. Joseph M Juran, another quality pioneer defines quality in the manufacturer?s perspective. He defines quality as the fitness for use as specified  by  features  of  the  product  and  the product  being  defect-free. Deficiencies are those errors which need rework or errors that result in failure of a product.

To  achieve  the fitness  objective,  Juran  proposes  that  the  manufacturer understands the customer and translates  the demands into the  product specification. To produce a defect-free product, Juran proposes the famous trilogy of quality planning, quality control and quality improvement.

The  management  perspective  of  quality  was  brought  forth  by  Philip B.Crosby, who believed that quality could be achieved through proper communication at all levels. He placed importance to, conformance to requirements and formulated the principle of "Doing It Right the First Time" (DIRFT), by prevention of errors.

Project Quality Management also follows the quality management approach as stipulated by the International Standards Organisation (ISO) through their ISO  9000  and  10000 series.  Quality of  any product  or  service  can  be understood by comparing a set of inherent characteristics with a set of requirements. If the requirements meet the inherent characteristics, high quality is achieved. If the requirements are not met by the characteristics poor quality is achieved. According to BS EN ISO9000 „the  term "quality" can be used with adjectives such as poor, good or excellent?. To conclude, Quality is thus defined as the totality of the characteristics of the entity (product or service) that has the ability to satisfy stated or implied needs. There is no single accepted definition of quality in today?s business world. Quality is usually meant to distinguish an organisation, product, event, service, person, result or action. All the definitions converge to either satisfying or delighting the customer or meeting requirements and specifications and conforming to the design specifications.

Posted Date: 9/28/2012 4:45:35 AM | Location : United States

Related Discussions:- Introduction to quality, Assignment Help, Ask Question on Introduction to quality, Get Answer, Expert's Help, Introduction to quality Discussions

Write discussion on Introduction to quality
Your posts are moderated
Related Questions
QUESTION Refer to the table annexed which shows a summary the selection process at Toyota USA. This process lasts for about 20 hours and involves six phases spread over a span

Question 1: (i) Explain why it is not normally advisable to use the cost plus method in the pricing of rooms for first class hotels. (ii) Mention and explain four types of

. Write a note on tracing a closed loop. What are the characteristic features of a closed loop?..

Pamphlets-binding policy for libraries: Pamphlets are paper covered materials of  fewer than fifty pages. Most libraries collect pamphlets and if these materials are to be use

Issues of Periodicals and Non-Book Material-Storing, Shelving and Arrangement: Most libraries have periodical collections, the current issues having to be display for browsing

Question 1 Negotiation is a one phase process. Evaluate this statement. Question 2 Mr John, the Managing Director of your institution has come across the term ‘mediati

Ascertaining Demand: The methodology to be followed in ascertaining users' needs have been discussed in detail, in Unit 5 under Sec 5.2 Users' Studies of this Block 2. In addi

Question 1 Define Quality Management System. Describe the scope of Quality management system Question 2 Explain Design review and Design verification Question 3 Explain

How will you influence people to strive willingly for group objectives in your organisation(Target based industry) ? apply your interpersonal influence through communication proces