Interview question for manufacturing or service, Business Management

Company background information:

  • which sector and industry (manufacturing or service, public or private)
  • organizational characteristics (large versus small, average age of employees, average tenure of employment, continuing education and training policies)
    etc.

System background information:

  • informational versus transactional
  • complement to or substitution for other investments such as labor
  • standalone or heavily interacting with other systems within the organization,
    etc.

In the initiation stage

  • What was the problem/opportunity that prompted the development of the system? For instance, cost reduction or business opportunity.
  • Was the system initiated by the bottom, the middle, or the top layer of the user side or the IT side?
  • What was the initial response from functional users (i.e., the rank and file in the user group) to the decision? What were their main concerns? Typically did they
    1. Fear to learn new things
    2. Fear to lose control
    3. Fear to lose jobs or positions
    4. Lack confidence in the IT group (either internal or external), and/or
      Lack trust in the decision maker (either the user or the IT side)?
    5. When did functional users have clear expectations for the system (in the initial, development, or system acceptance phase, or never did)
    6. Did functional users believe the management has hidden objectives and incentives?
    7. In which phase ((initial, development, system acceptance, or never) had a formal channel been established for functional users to express their concerns?
    8. Was such a channel leveraged by people?
    9. Was the potential impact to the user side communicated to functional users in the initial stage?
    10. Had their concerns been addressed adequately? If yes, did that happen in the initial, development, or system acceptance stage?
    11. Did functional users play a significant role in the planning process? Did functional users and/or functional managers understand the benefits that would result from the proposed IS?

Did the project run into any significant technical difficulties? If did, which kind? (hardware, software, data integration, etc.)

Did the project require changes to business processes? If did, explain briefly.

In the post-adoption stage,

Has the system met the expectations, measurable in four aspects (respond to each of four)?

      ..scope (some of the features planned initially but dropped afterward)

      ..quality (frequent runtime errors, hard to maintain, hard to expand, hard to exchange data with other systems, etc.)

      ..cost (significantly over budget)

       ..schedule (significantly behind the initial schedule)

-    Do the four different groups (users, functional managers, IT professionals, IT managers) think differently about the successfulness of the system?

-    Does the system improve the productivity?

-    Does the system result in significant reduction in labor?

-    Does the system help materialize business opportunities?

-    Does the system make jobs easier for functional users?

-    Does the system make the organization more competitive?

-    Are functional users better off financially? Are they working harder but being paid the same or less?

-    Is the ROI quantitatively calculable? If so, is the ROI satisfactory?

Posted Date: 2/16/2013 6:04:43 AM | Location : United States







Related Discussions:- Interview question for manufacturing or service, Assignment Help, Ask Question on Interview question for manufacturing or service, Get Answer, Expert's Help, Interview question for manufacturing or service Discussions

Write discussion on Interview question for manufacturing or service
Your posts are moderated
Related Questions
Question 1: ‘Management by Objectives (MBO) can be used by managers to plan, control, coordinate as well as motivate'. a. Show the main characteristics of an MBO programme.

Every morning a purchasing assistant will take the previous day's prescription log and parse it into two history files: filled prescriptions (drug name and quantity sold), and unfi

Problem 1: (a) What are the relevant components of an E-business model? (b) What is an Electronic Payment System? Why is it important? (c) Explain how payment gateway

Problem 1. How do you and your organization define system? Mention the systems that require engineering. Defining system Mentioning the systems that require engineerin

Problem 1: "ISO 9001:2000 is an international standard having wide positive effects regardless of the underlying mechanism." Discuss. Problem 2: Describe: (i)  Five ste

I need the assignment on dumping and external economics of scale with presentation on power point and summary about these two topic in 1000 words

1. Create a Production Schedule for January to May and identify any issues that may affect achievement of the Schedule. Use the information outlined in the Scenario below in conjun

#quesExplain the different delivery styles that speakers can select for their presentation.tion..

Define the performance appraisal and career progression of individual. Performance Appraisal and Individual’s Career Progression: Performance appraisal assists in unearth

- This is a project in which you have to create a business plan. The aim for the creation and development of a business plan is to ensure that all critical parts of a new company o