Interview question for manufacturing or service, Business Management

Company background information:

  • which sector and industry (manufacturing or service, public or private)
  • organizational characteristics (large versus small, average age of employees, average tenure of employment, continuing education and training policies)
    etc.

System background information:

  • informational versus transactional
  • complement to or substitution for other investments such as labor
  • standalone or heavily interacting with other systems within the organization,
    etc.

In the initiation stage

  • What was the problem/opportunity that prompted the development of the system? For instance, cost reduction or business opportunity.
  • Was the system initiated by the bottom, the middle, or the top layer of the user side or the IT side?
  • What was the initial response from functional users (i.e., the rank and file in the user group) to the decision? What were their main concerns? Typically did they
    1. Fear to learn new things
    2. Fear to lose control
    3. Fear to lose jobs or positions
    4. Lack confidence in the IT group (either internal or external), and/or
      Lack trust in the decision maker (either the user or the IT side)?
    5. When did functional users have clear expectations for the system (in the initial, development, or system acceptance phase, or never did)
    6. Did functional users believe the management has hidden objectives and incentives?
    7. In which phase ((initial, development, system acceptance, or never) had a formal channel been established for functional users to express their concerns?
    8. Was such a channel leveraged by people?
    9. Was the potential impact to the user side communicated to functional users in the initial stage?
    10. Had their concerns been addressed adequately? If yes, did that happen in the initial, development, or system acceptance stage?
    11. Did functional users play a significant role in the planning process? Did functional users and/or functional managers understand the benefits that would result from the proposed IS?

Did the project run into any significant technical difficulties? If did, which kind? (hardware, software, data integration, etc.)

Did the project require changes to business processes? If did, explain briefly.

In the post-adoption stage,

Has the system met the expectations, measurable in four aspects (respond to each of four)?

      ..scope (some of the features planned initially but dropped afterward)

      ..quality (frequent runtime errors, hard to maintain, hard to expand, hard to exchange data with other systems, etc.)

      ..cost (significantly over budget)

       ..schedule (significantly behind the initial schedule)

-    Do the four different groups (users, functional managers, IT professionals, IT managers) think differently about the successfulness of the system?

-    Does the system improve the productivity?

-    Does the system result in significant reduction in labor?

-    Does the system help materialize business opportunities?

-    Does the system make jobs easier for functional users?

-    Does the system make the organization more competitive?

-    Are functional users better off financially? Are they working harder but being paid the same or less?

-    Is the ROI quantitatively calculable? If so, is the ROI satisfactory?

Posted Date: 2/16/2013 6:04:43 AM | Location : United States







Related Discussions:- Interview question for manufacturing or service, Assignment Help, Ask Question on Interview question for manufacturing or service, Get Answer, Expert's Help, Interview question for manufacturing or service Discussions

Write discussion on Interview question for manufacturing or service
Your posts are moderated
Related Questions
What are the types of different barriers to successful communication? Various barriers to successful communication are as illustrated here: a. More levels within the organis

How to make a business plan for fmcg products and what are the key points!

How is voluntary withdrawal cause of labour turnover? Voluntary withdrawals or by the worker because of: • dislike for the current job; • good job obtainable elsewhere;

What are the groups of the inventories of Always Better Control Analysis of Inventory Control? The inventories are classified within three groups as illustrated below: • A-T

Question 1: What are the different elements in the external environment of the organisation and why are they important? Question 2: (a) Explain the difference between h

If the waiting time cost per hour for a FAST truck is $100 and the waiting time cost per hour for a non-FAST truck is $40. Build the following ARENA models to help you decide which

QUESTION 1 (i) Outline the importance of good body language at work. (ii) Elaborate on its importance while dealing with clients. Answer with examples. QUESTION 2

QUESTION Nathan is the floor Manager at Bell Enterprise. Lately he has been concerned with staffs not respecting the lunch hours. He has warned them but with no avail. He then

Question: (a) You have been appointed as the Human Resource Manager of BPO Ltd and the Chief Executive Officer has requested you to propose measures to improve industrial relat

what are the nine core concepts of marketing?