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QUESTION 1
By referring to internal factors of enterprise productivity, discuss how you would improve the productivity of the organization where you are working in?
QUESTION 2
(a) Identify and explain the eight quality management principles that embrace ISO 9001:2000
(b) Discuss the potential benefits associated with these principles
QUESTION 3
By referring to an organization of your choice, explain how the Quality Management System Model (QMS Model) might lead to continual improvement and customer satisfaction
REFERENCE WORK: The purpose of reference work is to allow information to flow efficiently from information sources to those who are looking for it. In the day to day activitie
(a) What is customer relationship management? (b) What are the three main elements to consider when aligning your business towards a customer relationship format? (c) What a
Question 1 Development Banks or Development Financial Institutions (DFIs) in India were established mainly to provide long term capital for industry and trade. Write a detailed no
Question A List the different approaches to Quality. Describe Juran's views on Quality Question D a. Explain the factors determining the customer satisfaction.
Question: a) List and describe the role of the different parties involved in any e-payment system. b) Outline five factors (characteristics) that determine the acceptance
Question 1 Write break down or corrective or remedial maintenance. Question 2 Explain the planning principles in maintenance management, Question 3 The principles used i
Question 1: (a) Define the term "value". (b) Distinguish between functional value and emotional value. Illustrate by using relevant examples. (c) How can functional an
questionA large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high a
Constraints There are a number of constraints under which resource sharing networks must operate. Some of these are briefly discussed in this section. Of course, these constra
Question 1: (a) Operations management is an integral part of an organisation. Show how operations management can contribute to the success of an organisation. (b) Differen
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