Human resources - kpi, Electrical Engineering

Human Resources - KPI

It is the responsibility of management to have the lean, capable, customer friendly organization that strives for catering to diversified need of all the stakeholders. The productivity should be measured along with respect to every employee and it should be benchmarked along with respect to past performance and with the industry best.

                                                                   Human Resources - Proposed KPIs

 KPI

UOM

Measures

Representative Standards

 Total Staff / Total  Customers 

%

Planned versus Actual

99%

Billing Staff / Total Customers 

%

Planned versus Actual 

99%

Maintenance Staff /Total Customers 

%

Planned versus Actual

99%

Customer service Staff /Total Customers 

%

Planned versus Actual

99%

 

 

Posted Date: 2/6/2013 2:23:18 AM | Location : United States







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