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Number of post-release defects (found by clients in field operation), categorized by level of severity
Ratio of defects found internally prior to release (by inspections and testing), as a percentage of all defects
All defects contain defects found internally plus externally (by customers) in the first year after produce delivery
Total Quality Management is a philosophy gradually evolved from the management theories such as Management by objective quality circles strategic planning etc. To understand t
H i stograms are of five types. They are: B ell shaped: It can be applied for concepts such as average and standard deviation. D ouble peaked: It is used to com
QUESTION 1 (a) Illustrate the differences between External and Internal customers. (b) Customer satisfaction is a fundamental cornerstone of total quality. Illustrate how Qu
Question: a) Why are GSD projects more difficult to manage than single site collocated projects? b) Which agile practices would be easier to adopt, and which would be challe
A project to remodel an office area has the following activities. (Hint: You will need to build an AIB diagram, perform a forward pass, and perform a backward pass to answer this q
A good leader is not necessarily a good manager.” Discuss this statement & compare leadership With management.
Benchmarking is the practice of identifying studying and building upon the best practices in the industry or in the world. Dynamic companies are constantly monitoring informati
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ELEMENTS OF TOTAL QUALITY MANAGEMENT (TQM): The philosophy of Total Quality Management is based on understanding customer needs and improving customer service and satisfaction
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