How to measures customer satisfaction for the product, Project Management

Quality ultimately is calculated in terms of customer satisfaction.)

Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires)

Number of system improvement needs per year

Number of maintenance fix needs per year

User friendliness: call volume to customer service hotline

User friendliness: training time per latest user

Number of product recalls or fix releases (software vendors)

Number of production re-runs (in-house information systems groups)

 

Posted Date: 4/2/2013 1:57:45 AM | Location : United States







Related Discussions:- How to measures customer satisfaction for the product, Assignment Help, Ask Question on How to measures customer satisfaction for the product, Get Answer, Expert's Help, How to measures customer satisfaction for the product Discussions

Write discussion on How to measures customer satisfaction for the product
Your posts are moderated
Related Questions
C ustomer value There is a considerable debate within the business world on whether the companies will have to deliver value for the shareholders or the customers. There are m

Elements of total quality management: Employee involvement: Employee involvement  and team building helps in fostering collaboration, trust, open, honest communication

Q. Why do projects always seem to cost more than expected? In general this seems to stem from three causes. The first may merely be an overly optimistic cost estimate. Sometime

How are the management skills required for a successful manager? Management Skills: The skills needed of a successful manager, while he is working into a industry,

What do you mean by Gates and Milestones? Gates and milestones: Milestones are a completion of main interim objectives for a project for example the key stages of a pro

Define the term Scenario Planning in risk management. Scenario planning: It is about perceiving uncertainties for example identification of risks and the growth of pre-em

What must be the responsibility of the project manager into relation to the business case? Idyllically, the project manager must be appointed early adequate to give to the deve

What is the best way to learn ITTOS?

Quantitative Layout Analysis - Travel Chart A basic tool that is primarily used to analyze the material handling cost or in certain cases number of moves in a process layout i

QUESTION Risk is inherent to all projects. With increasing market competition, technology and globalisation, risk management is continuously gaining wider acceptance and import