How to measures customer satisfaction for the product, Project Management

Quality ultimately is calculated in terms of customer satisfaction.)

Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires)

Number of system improvement needs per year

Number of maintenance fix needs per year

User friendliness: call volume to customer service hotline

User friendliness: training time per latest user

Number of product recalls or fix releases (software vendors)

Number of production re-runs (in-house information systems groups)

 

Posted Date: 4/2/2013 1:57:45 AM | Location : United States







Related Discussions:- How to measures customer satisfaction for the product, Assignment Help, Ask Question on How to measures customer satisfaction for the product, Get Answer, Expert's Help, How to measures customer satisfaction for the product Discussions

Write discussion on How to measures customer satisfaction for the product
Your posts are moderated
Related Questions
X began his engineering apprenticeship with CM8 manufacturing ten years ago before moving abroad to work for other companies. He has now returned to work for CM8 as Operations Mana

Explain about the term project initiation document. A project initiation document (PID) that is project proposal document or charter, is a report to illustrate a business case

I mplementation risks There    are    many    problems   which    have   caused    the    cost-of-quality approaches to fail. It is unwise to achieve too much too fast. For ex

Name an approach to systems implementation?  Matrix operation.

Question 1: "One of the main challenges of hotel management today is the rapid changes in customer requirements, trends and tastes, resulting in the necessity for frequent exte

Qualities by design tools that decrease total product development time utilize high powered software and the latest in desktop computers. The primary qualities by design to

Question 1: What are the challenges an HR manager may confront when it comes to managing people dealing with cultural diversity? Question 2: One of the HR practices in

DF Company, a relatively new company, is in the business of designing and building farm equipment and machinery. Whilst it has been winning in its first few years of operation, sal

How are the management skills required for a successful manager? Management Skills: The skills needed of a successful manager, while he is working into a industry,

For an initial secure order under HUD guidelines, are you authorized to remove exterior debris automatically?