How to be market leader in an industry?, Operation Management

If a company needs to maintain market position as a leader in its segment and to increase the same in future, the company is carrying out few initiatives like

Innovation activities for new products. In technology front, the company has set up R&D facility with a dedicated team of 30 engineers, which would help in the new product initiative.
Investment of around Rs. 5-6 crore p.a. on IT applications to improve operations. This same has been outsourced to TCS.
Use of six sigma and digitization for operational excellence.
As part of enhancing customer relation management, call centre and online connectivity has been launched.

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