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QUESTION
We spend a major portion of our time either transmitting or receiving information. Research has shown that we spend 45% of all our communicating time listening. Since birth through our school life and even later in our active life we have been taught to listen.
(a) Discuss the importance of listening in the communication process.
(b) How can you improve your listening skills?
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Describe three specific situations at the workplace where positive non verbal communication could be used effectively to enhance verbal communication.
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