Gap model of service, quality and satisfaction, Marketing Management

GAP Model of Service, Quality and Satisfaction

This model is designed to identify misperceptions or short- comings in the relationship among the consumer and the service provider in such a way that these gaps can be corrected and customer satisfaction can be improved.

Posted Date: 10/17/2012 3:20:31 AM | Location : United States







Related Discussions:- Gap model of service, quality and satisfaction, Assignment Help, Ask Question on Gap model of service, quality and satisfaction, Get Answer, Expert's Help, Gap model of service, quality and satisfaction Discussions

Write discussion on Gap model of service, quality and satisfaction
Your posts are moderated
Related Questions
One side of a kite is 4 cm less than 3 times the length of another. If the perimeter is 32 cm, find the length of each side of the the kite.

Should video game companies continue to alter their products to include other functions, such as e-mail?

Q. Give the distinguishing features of an consumer?  Ans.: A Broad sketch of consumer can be drawn on the basis of following issue:-   Demographic that includes size of

I need duh help and duh fast beech

Define Need in marketing in briefly. Need is a state of felt deprivation. This includes fundamental physical needs for clothing, food, warmth and also safety; as social needs f

Mobile phone majors Nokia, Ericsson and Motorola -along with a couple of aggressive new entrants like Samsung and Panasonic - are gearing up to grab a piece of action in the Indian

Question 1: Explain why purchasing is an important aspect of Food and Beverages Management and Control. What are the purchasing procedures and how are they implemented? Qu

Nike's use of "sweatshop labor" in Southeast Asia led to a wave of protests against the company in the United States. Not only did this hurt Nike's reputation, but it also adversel

Q. Show the Economic Aspects of Advertising? Advertising has a variety of positive and negative economic aspects. The major positive economic effects are: It helps the producer

difference between heavy lift surcharge and long lift surcharge