Foster two way communication, Management Theories

The customer should known what expect. This can only come about through communication. Even if there is a defect in service or if there is a limitation on the part of the service provider these should be communicated to the customer. This helps in building trust and therefore even better quality of communication between the service company and its customer.

Posted Date: 3/2/2013 2:30:33 AM | Location : United States







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