Formulation of a service operations strategy, Operation Management

1. What issues are raised by this case in relation to the formulation of a service operations strategy?

Answer: This example raises interesting questions relating to service strategy. Must successful services be highly focused in the market? Is there a general move towards service factories? In this example it would appear that marketing and operations strategy may be one of the same. Also, the activities of people management, marketing and operations management as functional management topics is being blurred. Service management crosses incorporates elements of all of these subject areas. 

 

Posted Date: 3/18/2013 5:55:54 AM | Location : United States







Related Discussions:- Formulation of a service operations strategy, Assignment Help, Ask Question on Formulation of a service operations strategy, Get Answer, Expert's Help, Formulation of a service operations strategy Discussions

Write discussion on Formulation of a service operations strategy
Your posts are moderated
Related Questions
Process Selection and Process Design Having identified alternative process sequences and process span choices, the question then to be answered is which of the configurations

For the given matrix, what is the mixed strategies range , Bob could make use  to dominate Middle ? Assume three Offices (A, B, and C) in downtown,  simultaneously decide whethe


How is capacity management important in the organisation? Capacity management: Capacity management is a procedure which seeks to make sure that the organisation can contr

A copy machine is always in one of two states, either working or broken. If it is working, there is a 70% chance that it will be working tomorrow. If it is broken, there is a 50% c

"Regulatory Organizations" Please respond to the following: • Evaluate the effectiveness of JCAHOs recommendations for emergency preparedness. Discuss which recommendations should

An organization's culture can be a debilitating impediment to the development and implementation of its strategic plan. Discuss the role of culture along with specific strategies

ABC Company, a soft-drink vendor, has created a table of payoffs for three stocking decisions for three different states of nature: States of nature (Demand) Alternatives He

Please Give question & answer of Sequencing Method Solution

Discuss why organizations need to have the correct performance metrics to drive quality. Think of examples in the news and their outcomes.