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QUESTION
Service quality in the Health Sector can be defined as how the patient perceives the service dispensed by regional hospitals-
a) before going to the hospital for treatment
b) at the time of receiving treatment, and
c) Follow-up after having received the treatment and got well
What improvement would you bring to the service in the hospital to satisfy the patient at each of the three stages?
C l aims: Claims can be initiated by both parties involved. Claims are settled through negotiation, adherence to contract terms, or a mutually agreed adjustment in the contr
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You have just been appointed as Public Relations Director of a service sector organization and first assignment is to make a crisis communication plan. The subsequent elements s
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