Fixing the Knowledge Gap: Planning
Now commence the 'Fixing knowledge gap' phase by identifying the broad nature of the solution required, as follows:
a) Wherever you have identified the organisation has a problem in the checklist of issues, suggest the nature of the solution required to address the issue (bridge the knowledge gap). This solution needs to be in broad terms only: you are not recommending particular vendor products as yet. (See the section 'Hints: how to go about the research' for some pointers.)
b) Include a list of sources you have consulted in carrying out your research for this stage. Give the complete reference using Chicago/APA format.
Fixing the Knowledge Gap: Solutions
Having identified the knowledge gaps and broad plan for fixing them for your chosen organisation, now proceed to recommend a solution it can implement.
a) Briefly describe the extent of IT infrastructure (hardware, application software, operating system, networks) already present in the day-to-day running of the organisation. (Some of this information may be stated in the case study, for the remainder you should make an educated estimate and explain your reasoning.) This infrastructure is what your proposed solution will have to work with (by building on/ extending/ replacing).
b) Summarise the requirements for a Knowledge Management System for the organisation, and create a list of suggested software packages that will build on the existing infrastructure and assist the organisations in reaching their KM targets. Use the hints in section 'Hints' in your research.
c) Describe any potential problems that could arise with implementing your solution in the organisation. What would you do to avoid or minimise these problems?
d) List the sources for your solutions. Give the complete reference using Chicago/APA format.