Feedback mechanism - element of total quality management, Project Management

The customer feedback and employee feedback mechanisms are the essential requirements to create customer oriented quality culture. These feedback mechanisms perspectives an accurate evaluation of the operations of the company from bot internal and external perspectives. This evaluation indicates how the operations affect internal and external customers and provide a measurement of customer satisfaction. The information can be gathered through questionnaire surveys interviews use of focus groups and field complaints suggestion systems etc.

Posted Date: 3/1/2013 4:32:20 AM | Location : United States







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