Fast delivery - customers needs for a product, Operation Management

Fast delivery - Customers Needs For a Product

The time between a customer placing an order and receiving the product or service. The Royal Bank of Scotland's Direct Line insurance division revolutionised the UK's motor insurance industry, and in the process proceeded from start-up in 1986 to become the largest motor insurer in less than ten years. This was achieved by introducing an operation which cut out the insurance broker traditionally employed, and the associated delay in providing quotations. Instead, the customer transaction is conducted directly by telephone, and, following the answering of a short series of questions, a competitive quotation is given immediately. If the quotation is acceptable to the customer, the provision of a credit card number allows insurance cover to begin without further delay. 

 

Posted Date: 3/18/2013 2:07:34 AM | Location : United States







Related Discussions:- Fast delivery - customers needs for a product, Assignment Help, Ask Question on Fast delivery - customers needs for a product, Get Answer, Expert's Help, Fast delivery - customers needs for a product Discussions

Write discussion on Fast delivery - customers needs for a product
Your posts are moderated
Related Questions
Why do you think Mary parker Follett's ideas tended to be popular with business people of her day but were ignored by management scholars? Why are her ideas appreciated more today?

What are the roles and responsibilities of the Defense Contract Management Agency

We are agree that the user should be involved in the design of the database. Class, how would you go about the process of designing a database? What processes are involved? And ple

hello , we need to news of practical example of company''s gravity of method

What legitimates intruding into others lives' through unobtrusive surveillance, through market research, or by whatever means?

Performance & Productivity Measurement -Theory of Constraint Traditional financial measures of performance have been criticised by Kaplan and Norton (1992) who voiced thei

This is what i know about Porters Model. It is the systematic analysis of forces in the industry environment using the Porter framework is a prowerful tool that helps managers to t

What are the privacy requirements under HIPAA? Explain why confidentiality of health information has been a controversial public policy issue. Give a real world example. How can he

Assume you are going to give a presentation to about 30 people in a medium sized room. In order to maximize the contrast, you used black letters on white background in your slides.

Identify and discuss factors that can increase the size and complexity of the information system structure (beyond those discussed in the text). •Make at least three recommendation