Explain why organizations need good measures, Operation Management

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1. Both Juran and Deming advocated ongoing product development. In fact, Deming's introductory lecture to Japanese managers in 1950 contrasted the old way of product design-design it, make it, and try to sell it-with a new way. List three items in Deming's way.

2. What are the three reasons noted in the text regarding why organizations need good measures?


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