Example of tqm in services, Business Management

Customers are surveyed every three months to determine how satisfactory the bank services are to customers. Areas of deficiency are identified policies are reviewed and corrective actions are take to change operations and modify the nature of the services delivered. Charts monitor the accuracy of customers accounts and are updated weekly to show trends. Operating procedures are reviewed and corrected to bring deficiencies into an acceptable range.

Posted Date: 3/26/2013 6:44:21 AM | Location : United States







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