Example of tqm in services, Business Management

Customers are surveyed every three months to determine how satisfactory the bank services are to customers. Areas of deficiency are identified policies are reviewed and corrective actions are take to change operations and modify the nature of the services delivered. Charts monitor the accuracy of customers accounts and are updated weekly to show trends. Operating procedures are reviewed and corrected to bring deficiencies into an acceptable range.

Posted Date: 3/26/2013 6:44:21 AM | Location : United States







Related Discussions:- Example of tqm in services, Assignment Help, Ask Question on Example of tqm in services, Get Answer, Expert's Help, Example of tqm in services Discussions

Write discussion on Example of tqm in services
Your posts are moderated
Related Questions
Imagine that you have to make an oral presentation on the features of the EduNext portal to new students of the SMU MBA program. Prepare an outline of the presentation and specify

A summary of the important facts in the article EXPLAIN/RELATE THE ARTICLE TO ANY OF THE THREE BELOW: 1) Business environment (technological, social, global, economic, poli

Satine Enterprise Ltd. a) Reducing balance method: Year Depreciation Net Book Value 0 0 $25,000

a) Based on the data for the years 1997, 1998, 1999, evaluate the business performance of Baxton Technology.  Given this review what i) unit sales ii)  $ sales iii) $ cont

You will be asked five questions about it from a range of topics covered in the unit.

What strategies might be used in gaining acceptance for an OD program

QUESTION 1 Explain what you understand by the term "Feedback" and how this can help in improving communication in our work place environment. QUESTION 2 Who are organisati

b) Based on these figures, Project Detroit should be pursued as it has the superior NPV. Even though both projects yield the same absolute amount of net cash flow (each totalling $

As a Sales Manager, prepare a one page report in memo format addressed to the VP Marketing, providing sales updates for a newly launched FMCG product

QUESTION (a) In the banker-customer contractual relationship, each party has some rights and duties. Describe the rights and duties of both the banker and the customer, quoting