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Question:
(a) Services are usually produced and consumed simultaneously, and in many cases the customer has to enter the service facilities and be within the servicescape before he/she can make the purchase decision.
Using a service organisation of your choice, critically evaluate the servicescape dimensions and its impact on perceived service quality.
(b) Location is usually considered of particular importance in operations. Critically show four of the factors that affect location decision. Explain your rationale through examples of an organisation with which you are familiar.
Do you believe that MBO is appropriate for an organization where the primary output is innovation? If not why not? If so, how would you apply MBO to improve the innovation process
The figures below indicate the number of mergers that took place in the savings and loan industry over a 12-year period. Year Mergers Year Mergers 2000 46 2001 46 2002 62 2003 45 2
1) What assumptions are necessary when using customer driven analytics to make managerial decisions? 2) How does the IT strategy of 7/11 influence other aspects of the business
Describe What happens if balance doesn’t exist
The Dominos pay their household bills and everyday expenses from their joint chequing account, which has a current balance of $4,200. They both opened Tax Free Savings Accounts and
Needs for Trade- offs - Business Strategy In recent years another reason for questioning the need for trade-offs has arisen. In manufacturing industries great efforts have bee
How would you oversee the design (or redesign) of a benifit program in a large organization? What issues would you consider?
Suppose rf is 5% and rM is 10%. According to the SML and the CAPM, an asset with a beta of -2.0 has a required return of negative 5% [= 5 - 2(10 - 5)]. Can this be possible? Does t
1) Discuss two factors that could affect what leadership style is most appropriate in a given situation. 2) Give an example of a manager who successfully or unsuccessful balanced c
Which of the following switching methods is faster? A. cut-through mode B. source-route C.store and forward D. translational
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