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Question 1:
(a) Describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment.
(b) Discuss the key concepts that a unit manager would apply to manage service quality at his unit
Question 2:
(a) Discuss the importance of culture in hospitality management.
(b) Discuss the necessity to have a management and corporate culture within the tourism and hospitality industry.
Question 3:
(a) What are the elements determining a tourism product?
(b) Which sectors and services of the hospitality industry are closely related to the sectors and services of the tourism industry?
Question 4:
Describe the following concepts: (i) Managerial environment (ii) Total Quality Management
Librarians room in library building in library management The librarian normally has a separate room of his own, adjacent to the work room and opposite to the main counter ar
O u t put of quality assurance process The outputs of quality assurance process are: O rganisational process assets updates: elements of organisational process ass
QUESTION The major psychometric preoccupation of vocational psychologists has been in the development of interest scales. Among the well-known tests are The Strong vocational i
GENERAL OBSERVATIONS: Large scale use of information in all countries by a wide cross section of people has resulted in the coming of terms like 'information age and informati
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Visual Aids These are the tools for gaining and sustaining audience attention when presenting oral representation. Visual aids provide concrete support for your ideas and keep
PERIODICALS PROCUREMENT: We have dealt with the selection of periodicals. Logically, the next step is procurement of the selected periodicals. Hence, this section is devoted
QUESTION a) Public sector projects are being resorted to on a public-private basis. Explain what is Public-Private-Partnership (PPP)? b) International financial institutions
Quality I mprovement methodology For Quality Improvement, the Plan-Do-Check-Act cycle approach is generally used. The PDCA (Plan-Do-Check-Act) cycle also
FORMAT In the Unisist reference manual 'a (machine readable) bibliographic record is defined as a collection of information which pertains to a single document and which is s
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