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Question 1 Discuss the features of Billing and Customer Care
Question 2 What are the most important performance measures of call center?
Question 3 Discuss in brief the following terms
Question 4 Discuss in brief the Refinement of Call centre
Question 5 What are the challenges faced during in delivering true e-CRM
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What are three short-term financing and their examples?
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QUESTION (a) Describe the five basic propositions which form the premise of Neher's view on organizational communication. (b) (i) Differentiate between the functionalist
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