Differentiation scheme that focuses on quality products, Operation Management

XYZ's Inc. Scheduling System

  • Started in Jacksonville, Indiana in 1983 at Mick's Lounge, where Papa John, John Schnatter, started a pizza delivery business within his father's pool hall
  • In 1984, the first Papa John's was opened
  • Through corporate openings and franchising there are now over 3500 Papa John's in all 50 states and 29 countries outside the US
  • The business strategy is a differentiation scheme that focuses on quality products and service

Mission Statement

  • Customers

Papa John's will create superior brand loyalty, i.e. "raving fans", through (a) authentic, superior-quality products, (b) legendary customer service and (c) exceptional community service.

Team Members
People are our most important asset. Papa John's will provide clear, consistent, strategic leadership and career opportunities for Team Members who (a) exhibit passion toward their work, (b) uphold our Core Values, (c) take pride of ownership in building the long-term value of the Papa John's brand and (d) have ethical business practices.


We will work as a team with our franchisees to create continued opportunity for outstanding financial returns to those franchisees who (a) adhere to Papa John's proven Core Values and systems, (b) exhibit passion in running their businesses and (c) take pride of ownership in building the long-term value of the Papa John's brand.


We will produce superior long-term value for our shareholders.

Restaurant Scheduling Under Study

  • Schedules are created by the Friday before the scheduled week. Schedules run from Monday to Sunday
  • Employees write down their requested days off. These requests are processed when the manager has time to address the schedule
  • Standards are in place that require 2 weeks notice, that a limited number of employees may request off, and that requests may not be granted
  • Employee availability is established at hiring. This can change through informal requests
  • Scheduling can be a lengthy process, but the loose control of standards can make it grueling

Why this?

  • Although there are tools that provide scheduling assistance, there is no formal system for establishing availabilities and requested days off
  • Current scheduling tool is unreliable
  • This unorganized system causes much stress and strain on management and employees
  • The proposed system can save management time and hassel.
  • Employees will gain a structured and fair way to request days off and change availability
  • The extra structure will also help management determine where they have holes in the schedule and employment needs

Problems with the Current System

  • Requested days off can be lost
  • Requests are turned in late, but claim to have been turned in at an earlier time
  • Availability changes are not always documented and can change at a moments notice
  • No documentation of availabilities makes employment decisions difficult
  • Changes in requested days off and availabilities cause chaos when schedules are made.

Proposed System Objectives, Features, and Restraints

  • Shift requirements can be saved for each day, and automatically scheduled by the system
  • Labor dollars may be allocated per shift in order to maintain labor standards
  • Documentation and editing of each employee's position and availability will be used to determine shifts
  • Days off will be requested through the system and prioritized by the system
  • The system will automatically print the schedule at close on Thursday night, to be ready Friday morning
  • The system will identify holes in the schedule and print this with the schedule allowing management insight as to employment needs
  • A priority system will be implemented for scheduling hours based a ranking system
  • All priorities and requirements will be adjustable by management

Expected Benefits

  • A more formal system for requesting days off and availability changes
  • Saved time and stress for management through automated scheduling
  • Less stress for employees that want specific days off
  • Better targeting of Labor standards
  • Employment needs will be identified


  • Employees
  • Management (store level)
  • Upper management
  • Stock Holders
  • Customers

Business Process Automation and Reengineering

  • Currently there is no formal system for requesting days off and keeping availability
  • There is a scheduling tool that 'attempts' to project scheduling needs, but it is archaic and unreliable
Posted Date: 3/21/2013 6:31:51 AM | Location : United States

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